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“Just about every client we have with a waiting room expresses interest in GuestGate because it offers simple and secure Internet access. Before this new product, the expense didn’t justify the convenience. Now there’s a paradigm shift. GuestGate makes secure guest access affordable, so everybody wants to provide this service to their customers.”

Chuck Colley
President
BioLogix, Inc.
San Antonio, Texas
 

GuestGate Technical FAQ

  1. Q: How do I reset GuestGate to factory default values?

    A:     Press the reset button on the backside. Keep it pressed while you power on GuestGate. Keep the button pressed for another 30 seconds, then you can release it.

  2. Q: Which operating systems and Web browsers are supported?

    A: Windows, MacOS, Linux and other operating systems are supported. Web browsers like MSIE, Firefox, Mozilla, Opera, Konqueror, Safari are also supported by GuestGate.
  3. Q: I have a Server in my network which my guests are not allowed to access. Which Settings do I need to activate in Guest Access Appliance (GuestGate) to prevent my guests from accessing this server?

    A: You do not need to activate any settings. GuestGate provides this functionality by default. Should a guest try to access a server or computer in your network GuestGate will deny the request displaying a warning message in the guest’s Web browser window.
    Access Denied


  4. Q: What if I want to allow my guests access to my network, i.e. my Intranet Web Server?

    A: Allowed hosts can be configured in the Host Configuration of the Administrator Menu. See below:



  5. Q: Can I control the amount of bandwidth available for my Guest Network?

    A: Yes. Upload and Download bandwidth can be controlled in the Guest Configuration of the Administrator Web Interface.

    bandwidth control


  6. Q: I wish to display my own Welcome Page for my guests. Can I change the default welcome page?

    A: Yes. The welcome page can be changed in the Welcome Page Configuration of the Administrator Web Interface. You can change the welcome message and upload your own Banner Image.


  7. Q: Can I use HTML Code in my custom Welcome Page?

    A: Yes. GuestGate does not limit you in any way. If you are a HTML Web Developer you can create an enhanced welcome page simply by pasting the HTML Code into the Welcome Page configuration field.


  8. Q: Does GuestGate support PHP, ASP or Perl?

    A: No. GuestGate does not support server side scripting.

    9.
  9. Q: I have changed some settings in the Administrator Web Interface, but the changes show no effect. Why?

    A: You may have forgotten to save the configuration through the EXIT page of the Administrator Web Interface.




  10. Q: What does the option “use separate random network for each client” in the Guest Configuration do and what is it used for?

    A: This is the Layer 3 Client Isolation Function of GuestGate. If this option is activated GuestGate will prevent the connected Guest Computers from accessing each other by assigning random TCP/IP Network Settings to the guest computers. This way each Guest operates in its own “Virtual LAN”. The two examples below illustrate how it works :


    1. Guest Configuration set to “automatically select network” (no Virtual VLAN)
    Guest Computer 1 receives IP Address 172.16.254.253.
    Guest Computer 2 receives IP Address 172.16.254.252.
    Guest Computer 3 receives IP Address 172.16.254.251.
    […]
    In this mode all Guest Computers operate in one network and are therefore able to access each other.

    2. Guest Configuration set to “use separate random network for each client” (Virtual VLAN enabled)
    Guest Computer 1 receives IP Address 192.168.17.42.
    Guest Computer 2 receives IP Address 172.16.25.12.
    Guest Computer 3 receives IP Address 10.10.8.178.
    […]
    In this mode each Guest Computer operates in its own network and therefore can not access any other device except for the Internet. Since this function is random it is next to impossible for an attacker to know or guess which IP Addresses the other guests have been assigned, making a hacking attempt virtually impossible.

    If you are concerned with the security of your guests or are worried about potential liability issues you should activate this option (it is activated by default).

  11. Q: How often does a Guest need to authenticate at the Welcome Page?

    A: Once. But there are two events which require the guest to re-authenticate.
        1. Guest Gate is restarted.
        2. The client computer is turned off or disconnected from the network for more than 20 minutes.

  12. Q: Some of my guests have trouble playing network games or sharing files and folders. Why can't the connected Guest Computers communicate with each other?

     A: By default, Layer 3 Client Isolation is activated. You need to disable it to allow network communication between the connected Guest Computers. See Question 10.